The Fine Print

Refund Policy

Lab42 does not give refunds to clients once they have purchased a market research package. In exceptional circumstances, Lab42 will credit the client with a market research package at the discretion of Lab42 customer support.

Privacy Policy

What information do we collect?

 We collect information from you when you register on our site, place an order or subscribe to our e-newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously, without registering or ordering, if desired.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their dashboard and going to the ‘Edit Profile’ page.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

International Visitors

The Lab42 site and services are hosted in the United States and are intended for United States visitors. If you are using Lab42 from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal data to the United States and by providing your personal data you consent to that transfer.

Merger, Sale or Bankruptcy

In the event that Lab42 is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control so that Lab42 can continue operations. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.

Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

This privacy policy may be revised periodically without notice to you, and this will be reflected by the “last modified” date below. Please revisit this page to stay aware of any changes. Your continued use of Lab42 constitutes your agreement to this Privacy Policy and any future revisions.

This policy was last modified on 10/1/10.

Contacting Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us info@lab42.com. You may also contact us at Lab42, LLC, 213 North Racine Ave., 2nd Floor, Chicago, IL 60607.